Remote Medical Scheduling & Patient Support Specialist

Jamison Professional Services, Inc.; Loveland (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Benefits

Job summary

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a remote role serving candidates within 50 miles of VISN 19 VA Medical Center. The position involves scheduling, referrals, and patient data management, with emphasis on VA systems and HIPAA compliance.

Responsibilities include answering calls, maintaining records, and coordinating care with providers while using MS Office and VA applications in a remote setting.

Qualifications

• High School Diploma or GED required.
• US residency in the United States.
• Minimum 6 months of customer service experience.
• Knowledge of medical terminology.
• Typing speed of 50+ WPM.
• Strong verbal and written communication skills.
• Computer proficiency.
• Ability to work independently in a remote environment.
• Experience in medical scheduling or healthcare administration.
• Previous experience with EMR/EHR.
• Experience in a call center or healthcare customer service environment.
• Familiarity with VA systems (CPRS, VistA, HSRM, PPMS, CTM) is highly desirable.

Responsibilities

• Schedule and coordinate patient appointments per VA policies.
• Process Community Care referrals using VA systems.
• Maintain accurate patient demographic information.
• Coordinate care with community healthcare providers.
• Answer incoming calls and provide customer service.
• Respond to inquiries regarding services.
• Document information in VA EHR systems.
• Monitor consults and appointment status for timeliness.
• Use Microsoft Office and VA applications daily.
• Maintain HIPAA compliance and safeguard information.
• Perform additional administrative duties as assigned.

Skills

Customer service

Typing 50+ WPM

Medical terminology

Communication skills

EMR/EHR experience

Call center experience

VA systems familiarity

Scheduling

Education

High School Diploma or GED

Tools

Microsoft Office Suite

VA systems (CPRS, VistA, HSRM, PPMS, CTM)

Job description

Jamison Professional Services, Inc. is seeking a Medical Support Assistant for a remote role serving candidates within 50 miles of VISN 19 VA Medical Center. The position involves scheduling, referrals, and patient data management, with emphasis on VA systems and HIPAA compliance.

Responsibilities include answering calls, maintaining records, and coordinating care with providers while using MS Office and VA applications in a remote setting.