Remote Medical Device Recall Specialist

IQVIA Inc; Atlanta (GA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA is seeking a recall coordination specialist to contact affected medical facility customers, provide upgrade and troubleshooting support, and document interactions. This role requires coordinating with teams across time zones and supporting remote work from a home office with equipment provided.

Preferred candidates have healthcare-related experience or recall experience, strong communication, and solid technical software skills.

Qualifications

• Experience in customer service or related roles preferred.
• Polite, professional phone demeanor required.
• Attention to detail and accurate documentation required.
• Healthcare and recall experience preferred.
• Strong technical software skills required.
• Ability to work remotely from home; equipment provided.
• Ability to work across all time zones during business hours.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to scripting and messaging protocols.
• Data entry and management in the provided database.
• Strong documentation practices.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone demeanor

Attention to detail

Healthcare experience

Recall experience

Technical software skills

Remote work capable

Time zone coverage

Education

High School Diploma/GED/AA

Tools

CRM software

Job description

IQVIA is seeking a recall coordination specialist to contact affected medical facility customers, provide upgrade and troubleshooting support, and document interactions. This role requires coordinating with teams across time zones and supporting remote work from a home office with equipment provided.

Preferred candidates have healthcare-related experience or recall experience, strong communication, and solid technical software skills.