Remote Medical Device Recall Specialist

Novasyte LLC (USA7); Carlsbad (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc. (MedTech) seeks a recall coordination specialist to contact affected facilities, provide upgrades, troubleshoot, and document the process. You will conduct outbound calls, follow messaging scripts, and maintain confidentiality across all files.

This role supports voluntary product recalls, requires strong communication, attention to detail, and the ability to work remotely from a home office. Base pay ranges $27-$30/hour, with potential incentives and benefits.

Qualifications

• High school diploma or equivalent preferred.
• Customer service or related experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and documentation mindset required.
• Ability to follow direction and work across time zones.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to scripts and messaging protocols.
• Data entry and management within provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone etiquette

Attention to detail

Documentation

Technical software skills

Remote work

Time zone coordination

Healthcare experience

Recall experience

Education

High School Diploma / GED / AA

Job description

IQVIA Inc. (MedTech) seeks a recall coordination specialist to contact affected facilities, provide upgrades, troubleshoot, and document the process. You will conduct outbound calls, follow messaging scripts, and maintain confidentiality across all files.

This role supports voluntary product recalls, requires strong communication, attention to detail, and the ability to work remotely from a home office. Base pay ranges $27-$30/hour, with potential incentives and benefits.