Remote Luxury Travel Concierge

The Claros Travels; Houston (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Travel industry perks and discounts

Job summary

The Claros Travel is seeking a professional and customer-focused Luxury Customer Service Representative to join our growing remote team. In this role, you will help support clients by coordinating travel details, managing reservations, and ensuring every traveler receives a smooth and personalized experience.

This is a fully remote position ideal for someone who enjoys helping people, communicating clearly, and working in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Previous customer service experience (travel or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Interest in travel and delivering exceptional client experiences.
• 100% Remote position available.

Responsibilities

• Provide friendly and professional customer support through phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and travel accommodations.
• Communicate travel details, documentation requirements, and agency policies clearly.
• Monitor reservations and bookings to ensure accuracy and timely updates.
• Follow up with clients to confirm satisfaction and address any questions or concerns.
• Resolve client inquiries with a solutions-oriented and customer-first approach.
• Maintain organized records and update internal systems as needed.

Skills

Communication skills

Customer service

Remote work

Organization

Booking systems

Travel interest

Job description

The Claros Travel is seeking a professional and customer-focused Luxury Customer Service Representative to join our growing remote team. In this role, you will help support clients by coordinating travel details, managing reservations, and ensuring every traveler receives a smooth and personalized experience.

This is a fully remote position ideal for someone who enjoys helping people, communicating clearly, and working in a fast-paced environment.