Remote Luxury Travel Concierge for Guest Experiences

The Claros Travels; Fort Worth (TX); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

100% remote work

Career growth opportunities

Discounts on industry services

Training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences. Work-from-home with a flexible schedule and ongoing training.

Qualifications

• Excellent verbal and written communication required.
• Experience in travel, hospitality, or service-related roles preferred.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries
• Follow up with clients before and after their journeys
• Address questions with empathy and a solutions-focused approach
• Maintain records and update internal systems

Skills

Verbal & written communication

Customer service experience

Organizational skills

Computer/booking skills

Reliability & proactivity

Hospitality interest

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences. Work-from-home with a flexible schedule and ongoing training.