Remote Luxury Travel Concierge (Flexible Schedule)

The Claros Travels; Long Beach (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel industry perks and discounts

Supportive team culture

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking through post-trip follow-up. You will be a trusted contact, delivering a seamless, personalized, and high-quality experience.

This role is ideal for detail-oriented, service-driven individuals who are passionate about hospitality and exceeding client expectations.

Qualifications

• Experience in customer service, travel, or hospitality preferred.
• Strong written and spoken communication skills.
• Detail-oriented with ability to manage multiple requests.

Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, changes, cancellations, and special requests.
• Provide accurate information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after journeys.

Skills

Communication

Customer service

Organizational skills

Tech savvy

Hospitality mindset

Tools

Booking systems

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking through post-trip follow-up. You will be a trusted contact, delivering a seamless, personalized, and high-quality experience.

This role is ideal for detail-oriented, service-driven individuals who are passionate about hospitality and exceeding client expectations.