Remote Luxury Reservations Specialist

The Claros Travels; San Francisco (CA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Training & development

Industry perks & discounts

Collaborative team culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our fully remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering high-touch support before, during, and after experiences.

Applicants should excel in clear communication, be comfortable with booking systems, and thrive in a fast-paced, client-focused environment. This remote role offers training, development opportunities, and industry perks.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service, luxury/hospitality preferred.
• Ability to work independently in a remote environment.
• Organizational skills and attention to detail.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication

Interpersonal skills

Remote work experience

Attention to detail

Booking systems

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our fully remote team. You will assist clients with luxury reservations, itinerary coordination, and service arrangements, delivering high-touch support before, during, and after experiences.

Applicants should excel in clear communication, be comfortable with booking systems, and thrive in a fast-paced, client-focused environment. This remote role offers training, development opportunities, and industry perks.