Remote Luxury Customer Service Specialist

The Claros Travels; Tucson (AZ); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% remote work environment

Training and professional development

Industry perks and discounts

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering personalized support before, during, and after their experiences.

This role is ideal for someone who thrives in a fast-paced, client-facing environment and can work independently from home. You will communicate policies clearly, monitor bookings, and ensure every detail supports a seamless luxury

Qualifications

• Experience in luxury service or hospitality preferred.
• Ability to work independently in a remote environment.
• Strong communication and interpersonal skills.
• Comfortable using computers and booking systems.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations for accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication skills

Customer service

Remote work

Organizational skills

Tech proficiency

Tools

Booking systems

CRM software

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will assist clients with reservations, itinerary coordination, and service arrangements, delivering personalized support before, during, and after their experiences.

This role is ideal for someone who thrives in a fast-paced, client-facing environment and can work independently from home. You will communicate policies clearly, monitor bookings, and ensure every detail supports a seamless luxury