Remote Luxury Reservations & Concierge Specialist

The Claros Travels; Washington (District of Columbia); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Job summary

The Claros Travel is hiring a Luxury Customer Service Representative for a remote role based in the United States. You will assist clients with luxury reservations, coordinate itineraries, and ensure high-quality service before, during, and after experiences.

Join a fast-paced, customer-focused team with ongoing training and professional development opportunities. This remote position emphasizes clear communication, attention to detail, and exceptional client care.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Strong communication

Customer service experience

Remote work ability

Organizational skills

Job description

The Claros Travel is hiring a Luxury Customer Service Representative for a remote role based in the United States. You will assist clients with luxury reservations, coordinate itineraries, and ensure high-quality service before, during, and after experiences.

Join a fast-paced, customer-focused team with ongoing training and professional development opportunities. This remote position emphasizes clear communication, attention to detail, and exceptional client care.