Remote Luxury Client Experience Specialist

The Claros Travels; Aurora (CO); Remote; USD 42.000 - 63.000; Vollzeit

Benefits dieser Stelle

100% remote work

Training and development

Industry perks and discounts

Supportive team culture

Zusammenfassung

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle luxury reservations, coordinated itineraries, and personalized support before, during, and after client experiences.

In this fast-paced role, you will communicate clearly via phone, email, and online messaging, maintain accurate records, and follow up to ensure client satisfaction while upholding our high-touch service standards.

Qualifikationen

• Previous customer service experience is required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.

Aufgaben

• Provide professional customer support via phone, email, and messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate policies and documentation requirements clearly.
• Monitor reservations to ensure accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Maintain accurate records in internal systems.

Kenntnisse

Communication

Customer service

Remote work

Organization

Tools

Booking systems

Digital communication tools

Jobbeschreibung

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle luxury reservations, coordinated itineraries, and personalized support before, during, and after client experiences.

In this fast-paced role, you will communicate clearly via phone, email, and online messaging, maintain accurate records, and follow up to ensure client satisfaction while upholding our high-touch service standards.