Remote Luxury Travel Concierge

The Claros Travels; Raleigh (NC); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Training and professional development

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle reservations, coordinate itineraries, and arrange services to deliver a high-touch experience for luxury clients.

This fast-paced, client-focused role emphasizes clear communication and proactive problem solving. As a remote specialist, you will work independently, maintain meticulous records, and collaborate with a supportive team to ensure client satisfaction at every stage of the

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service, preferably luxury or hospitality.
• Ability to work independently in a remote environment.
• Excellent organization and attention to detail.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Communicate details, policies, and documentation requirements clearly.
• Monitor reservations for accuracy and timely updates.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Deliver a high-touch, solutions-oriented customer experience.
• Maintain accurate records and update internal systems as needed.

Skills

Communication

Interpersonal skills

Remote work ability

Attention to detail

Tech-savvy

Tools

Booking systems

Digital communications tools

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle reservations, coordinate itineraries, and arrange services to deliver a high-touch experience for luxury clients.

This fast-paced, client-focused role emphasizes clear communication and proactive problem solving. As a remote specialist, you will work independently, maintain meticulous records, and collaborate with a supportive team to ensure client satisfaction at every stage of the