Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Seattle (WA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% remote work environment

Training and professional development

Industry perks and discounts

Supportive team culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will support clients with reservations, itineraries, and service arrangements, delivering personalized assistance before, during, and after their experiences.

This role suits someone who thrives in a fast-paced, client-focused environment and excels at clear communication, organization, and proactive problem-solving in a remote setting.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (luxury service or hospitality preferred).
• Ability to work independently in a remote environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Provide professional customer support via phone, email, and online messaging
• Assist clients with luxury reservations, bookings, and itinerary updates
• Communicate details, policies, and documentation requirements clearly
• Monitor reservations to ensure accuracy and timely updates
• Follow up with clients to ensure satisfaction and resolve concerns
• Deliver a high-touch, solutions-oriented customer experience
• Maintain accurate records and update internal systems as needed

Skills

Strong communication

Customer service experience

Remote work

Organizational skills

Tech-savvy

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will support clients with reservations, itineraries, and service arrangements, delivering personalized assistance before, during, and after their experiences.

This role suits someone who thrives in a fast-paced, client-focused environment and excels at clear communication, organization, and proactive problem-solving in a remote setting.