Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Newark (NJ); Remote; USD 42,000 - 56,000; Full time

Job summary

The Claros Travels is seeking a Luxury Customer Service Representative to join our growing remote team. You will support clients by coordinating service details, managing reservations, and ensuring a smooth, personalized experience.

This fully remote role is ideal for someone who enjoys helping people, communicating clearly, and thriving in a fast-paced environment. You will play a key role before, during, and after client experiences and gain access to training and professional development

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience required (hospitality or service experience preferred).
• Ability to work independently in a remote work environment.
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• 100% Remote position.
• Training and professional development opportunities.
• Employee perks and discounts.
• Supportive and collaborative team environment.

Responsibilities

• Provide friendly and professional customer support through phone, email, and online messaging
• Assist clients with reservations, service updates, and accommodations
• Communicate important details, documentation requirements, and company policies clearly
• Monitor reservations and bookings to ensure accuracy and timely updates
• Follow up with clients to confirm satisfaction and address any questions or concerns
• Resolve client inquiries with a solutions-oriented and customer-first approach
• Maintain organized records and update internal systems as needed

Skills

Communication skills

Remote work independently

Organizational skills

Attention to detail

Computer booking tools

Job description

The Claros Travels is seeking a Luxury Customer Service Representative to join our growing remote team. You will support clients by coordinating service details, managing reservations, and ensuring a smooth, personalized experience.

This fully remote role is ideal for someone who enjoys helping people, communicating clearly, and thriving in a fast-paced environment. You will play a key role before, during, and after client experiences and gain access to training and professional development