Remote Luxury Concierge & Reservations Specialist

The Claros Travels; Oakland (CA); Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Remote work

Training and development

Industry perks and discounts

Collaborative team culture

Job summary

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle reservations, coordinate itineraries, and arrange high‑touch services, delivering personalized support before, during, and after clients’ experiences in the luxury travel space.

This full‑time, 100% remote role requires excellent communication, independent work habits, and meticulous record‑keeping.

Qualifications

• Previous customer service experience, luxury or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with luxury reservations, bookings, and itinerary updates.
• Monitor reservations and updates for accuracy.
• Follow up with clients to ensure satisfaction and resolve concerns.
• Maintain accurate records in internal systems.

Skills

Communication

Customer service

Remote work

Organization

Tech savvy

Tools

Booking systems

CRM

Chat tools

Job description

The Claros Travel is seeking a Luxury Customer Service Representative to join our remote team. You will handle reservations, coordinate itineraries, and arrange high‑touch services, delivering personalized support before, during, and after clients’ experiences in the luxury travel space.

This full‑time, 100% remote role requires excellent communication, independent work habits, and meticulous record‑keeping.