Remote Lead, Provider & Member Services

Oscar Health; Athens (GA); Remote; USD 56,000 - 73,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonuses

Medical, dental & vision benefits

Job summary

Oscar Health is hiring a Lead, Member and Provider Services to join our Network Operations. This role focuses on provider data, production workflows, and coaching staff to meet KPIs in a payor healthcare environment.

You will report to the Manager, Provider Data Operations. This remote role is open to candidates in Georgia, Arizona, Florida or Texas, with occasional travel for team meetings and company events.

Qualifications

• 2+ years experience of provider data experience with a health insurance company.
• 1+ year of direct people management experience.
• 1+ years of experience using data and metrics to drive improvements.
• 1+ years of experience working with teams in multiple locations and multiple disciplines.

Responsibilities

• Hire and manage a team with direct responsibility for performance management and HR tasks.
• Monitor dashboards and KPIs, conduct root-cause analysis and action plans.
• Make volume-based decisions aligned with customer needs.
• Lead team huddles and communicate Oscar's mission, vision and values.
• Foster an inclusive culture aligned with Oscar's values.
• Drive continuous improvement to develop a high-performing production team.
• Identify and close gaps on existing operational workflows.
• Collaborate across production and other Oscar teams to implement best practices.
• Ensure compliance with applicable laws and regulations.
• Perform other duties as assigned.

Skills

Provider data experience

People management

Data-driven improvements

Multi-location teams

Education

Bachelor's degree

Job description

Oscar Health is hiring a Lead, Member and Provider Services to join our Network Operations. This role focuses on provider data, production workflows, and coaching staff to meet KPIs in a payor healthcare environment.

You will report to the Manager, Provider Data Operations. This remote role is open to candidates in Georgia, Arizona, Florida or Texas, with occasional travel for team meetings and company events.