Lead, Member and Provider Services (Fully Remote)

Oscar Health; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

11 paid holidays

Paid sick time

Unlimited vacation program

Paid parental leave

401(k) plan participation

Life and disability insurance

Paid wellness time and reimbursements

Job summary

Oscar Health is seeking a Lead, Provider Services to oversee provider data operations and production workflows within a payor environment.

The role emphasizes hiring and mentoring a team, monitoring KPIs, and driving data-informed improvements while aligning with Oscar Health's mission and values.

Qualifications

• 2+ years provider data experience in a health insurance company.
• 1+ year direct people management experience.
• 1+ years using data and metrics to drive improvements.
• Experience working with multi-location teams.

Responsibilities

• Hire and manage a team with responsibility for performance management and development.
• Monitor dashboards and operational KPIs, conduct root-cause analyses and implement action plans.
• Lead team huddles and connect colleagues to Oscar's mission, vision and values.

Skills

Provider data experience

People management

Data-driven improvements

Root-cause analysis

KPI analysis

Tools

Dashboards

Job description

• The Lead, Provider Services is a provider data and production workflow expert within a payor healthcare environment.
• Responsible for creating, implementing, and optimizing production workflows while driving team performance against KPIs.
• Reports into the Manager, Provider Data Operations.

Responsibilities

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management and development.
• Monitor dashboards and operational KPIs, conducting root-cause analysis and constructing action plans.
• Lead team huddles and connect colleagues to Oscar's mission, vision, and values.

Requirements

• 2+ years provider data experience with a health insurance company and 1+ year direct people management.
• 1+ years using data and metrics to drive improvements, and experience working with multi-location teams.
• Work location is remote from Arizona, Florida, Georgia, or Texas.
• Medical, dental, and vision benefits, 11 paid holidays, and paid sick time.
• Unlimited vacation program, paid parental leave, and 401(k) plan participation.
• Life and disability insurance, paid wellness time and reimbursements.

Oscar Health

Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.