Remote Lead Provider & Member Services Operations

Oscar Health; United States; Remote; USD 56.000 - 73.000; Vollzeit

Benefits dieser Stelle

Unlimited vacation

Performance bonuses

Benefits package

Zusammenfassung

Oscar Health is hiring a Lead, Member and Provider Services to join our Network Operations. This role focuses on provider data and production workflows within a payor healthcare environment, delivering coaching and cross-functional collaboration to improve data accuracy and operational efficiency.

You will report to the Manager, Provider Data Operations. This remote role is open to candidates in AZ, FL, GA, or TX with occasional travel for meetings and events.

Qualifikationen

• 2+ years of provider data experience within a health insurance company.
• 1+ year of direct people management experience.
• 1+ year of using data and metrics to drive improvements.
• 1+ year of experience working with teams in multiple locations and disciplines.
• Lean Six Sigma or Process Improvement certification.
• Prior healthcare and/or insurance experience.
• Advanced Google Suite or Microsoft Office capabilities.
• 2+ years solving complex inquiries.
• 1+ years managing projects.

Aufgaben

• Hire and manage a team with performance management and HR tasks.
• Monitor dashboards and track operational KPIs; perform root-cause analysis.
• Understand daily work and make volume-based decisions to serve customers.
• Lead team huddles and communicate Oscar's mission, vision, values.
• Create an inclusive culture aligned with Oscar's core values.
• Lead continuous improvement to build a high performing production team.
• Identify and close gaps in existing operational workflows.
• Collaborate across production and other Oscar teams to share best practices.
• Ensure compliance with applicable laws and regulations.
• Other duties as assigned.

Kenntnisse

Provider data

People management

Data-driven improvements

Cross-functional collaboration

Team leadership

Jobbeschreibung

Oscar Health is hiring a Lead, Member and Provider Services to join our Network Operations. This role focuses on provider data and production workflows within a payor healthcare environment, delivering coaching and cross-functional collaboration to improve data accuracy and operational efficiency.

You will report to the Manager, Provider Data Operations. This remote role is open to candidates in AZ, FL, GA, or TX with occasional travel for meetings and events.