Senior Enterprise Implementation Consultant - Remote

Wolters Kluwer; Honolulu (HI); Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Bonus

401(k) plan with company match

Medical, Dental & Vision plans

PTO, holidays, and paid parental leave

Job summary

Brightflag is seeking a Lead Implementation Consultant for its Professional Services team. You will own end-to-end enterprise implementations, guiding customers through complex data migrations, integrations, and security configurations.

You’ll collaborate with Engineering, Product, and Customer Success to ensure go-live excellence and long-term customer health. You will lead multiple projects, manage risks, and translate business needs into actionable plans, while shaping how Professional

Qualifications

• 6+ years hands-on experience in a customer-facing implementation role at a B2B SaaS company.
• Ability to solve complex technical and business problems and communicate requirements effectively with both technical teams and non-technical customer stakeholders.
• Understanding of data ETL, migration tasks, and software/web technologies including SQL, RESTful APIs, and OAuth.
• Excellent project management skills, including expertise in planning and risk management across multiple simultaneous projects.

Responsibilities

• Lead end-to-end implementations for large-scale enterprise customers.
• Act as the customer's trusted guide throughout implementation, building confidence with legal operations leaders, general counsel, and technical stakeholders at every stage.
• Oversee multiple enterprise implementations simultaneously, managing priorities, risks, and escalations against project timelines and plans.
• Partner closely with customers to understand their business and technical requirements and translate them into a clear, well-sequenced implementation plan.
• Configure the Brightflag platform to meet enterprise scale and complexity, including approval workflows, billing guidelines, reporting structures, and security needs.
• Develop and own the data migration strategy for large, complex datasets, coordinating with internal resources for accurate and timely execution.
• Collaborate with Product and Engineering on feature requests and integrations across enterprise tech stacks, including matter management, ERP, and SSO systems.
• Work with the assigned Customer Success Manager to define success for each implementation and set the foundation for a strong long-term relationship.
• Ensure enterprise needs are fully met during implementation and positioned for continued growth, adoption, and satisfaction.

Skills

Customer-facing

B2B SaaS

Data ETL

SQL

REST APIs

OAuth

Project management

Agile

Waterfall

Jira

Smartsheet

Microsoft Office

Communication

Stakeholder management

Tools

Jira

Smartsheet

Microsoft Office

Job description

Brightflag is seeking a Lead Implementation Consultant for its Professional Services team. You will own end-to-end enterprise implementations, guiding customers through complex data migrations, integrations, and security configurations.

You’ll collaborate with Engineering, Product, and Customer Success to ensure go-live excellence and long-term customer health. You will lead multiple projects, manage risks, and translate business needs into actionable plans, while shaping how Professional