Remote L&D Specialist - Digital Transcription Trainer

Esquire Deposition Solutions, LLC; Atlanta (GA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability and life insurance

401(k) with match

Paid time off

10 holidays + 2 floating holidays

Tuition reimbursement

Job summary

Esquire Deposition Solutions, LLC is seeking a Specialist, Learning & Development to design and deliver transcription training for Digital Reporters. This fully remote role requires coaching, material development, and process documentation to ensure trainees build proficiency in transcription and reporting workflows.

You will work with National Operations and leadership to align training with quality standards, while leveraging AI tools and evolving procedures.

Qualifications

• Demonstrated experience as a Digital Reporter, court reporter, transcriptionist, or in a closely related role.
• Strong knowledge of transcription processes, terminology, quality expectations, and best practices.
• Demonstrated ability to teach, mentor, coach, or support the development of others.
• Strong written and verbal communication skills.
• Ability to evaluate work, provide constructive feedback, and clearly explain technical concepts.
• Strong attention to detail and commitment to accuracy.
• Ability to organize complex information and turn it into clear, usable training materials.
• Comfort working with technology and learning new tools and systems.
• Willingness to use and explore AI-enabled tools and technologies as they apply to transcription and training workflows.
• Ability to work independently while collaborating effectively with National Operations, leadership, and other stakeholders.
• Strong sense of accountability and follow-through.

Responsibilities

• Deliver structured transcription training for Digital Reporters through instructor-led and other appropriate training methods.
• Apply practical digital reporting and transcription experience to help trainees understand both the technical requirements and real-world application of the work.
• Coach and support trainees throughout a rigorous training program, providing clear feedback and reinforcing expectations for quality and performance.
• Hold trainees accountable for meeting training requirements while encouraging persistence and continued development.
• Assess trainee performance and identify knowledge or skill gaps requiring additional coaching or instruction.
• Develop, organize, maintain, and improve transcription training materials, exercises, reference guides, and other learning resources.
• Review existing training content and identify opportunities to improve organization, clarity, consistency, and effectiveness.
• Create new training materials as business needs, technology, workflows, and Digital Reporter responsibilities evolve.
• Document departmental procedures, training standards, and processes in Confluence and other appropriate systems.
• Partner with National Operations and Digital Reporter leadership to ensure training aligns with operational expectations and quality standards.
• Serve as a subject-matter expert on Digital Reporter transcription processes and related procedures.
• Identify opportunities to incorporate technology and artificial intelligence into training and transcription workflows where appropriate.
• Stay current on changes affecting digital reporting, transcription practices, technology, and Esquire's operating procedures.
• Support additional Digital Reporter training initiatives as the needs of the business evolve.
• Participate in training-related projects, process improvements, and other initiatives as assigned.
• Travel to Esquire locations as needed to support training and operational needs.

Skills

Digital Reporter

Transcriptionist

Teaching / Mentoring

Communication skills

AI tools in transcription

Training material creation

AI-enabled training tools

Tools

Confluence

LMS

AI tools

Job description

Esquire Deposition Solutions, LLC is seeking a Specialist, Learning & Development to design and deliver transcription training for Digital Reporters. This fully remote role requires coaching, material development, and process documentation to ensure trainees build proficiency in transcription and reporting workflows.

You will work with National Operations and leadership to align training with quality standards, while leveraging AI tools and evolving procedures.