Remote Kaiser SME In-Patient Homecare Lead

SOLVENTUM

Texas

Remote

USD 50,000 - 69,000

Full time

5 days ago

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Job summary

Solventum is seeking an In Patient Facility Homecare Specialist (Kaiser SME) for remote work across the United States. You will prepare and distribute daily worklists and reports for Kaiser team functions, while supporting the Supervisor/Manager on special projects and ensuring adherence to departmental goals.

You will collaborate with cross-functional teams, audit accounts for quality, and provide coaching to improve performance.

Qualifications

Bachelor’s degree with 5+ years AR and 1 year call center experience.
Or High School Diploma with 9+ years AR and 1 year call center experience.
Working knowledge of intermediate accounting concepts and AR processes.
Strong attention to detail, planning, organization and communication skills.
Healthcare background with customer service, training/coaching and leadership experience.

Responsibilities

Create and distribute daily worklists, workload assignments, and operational reporting to support team execution and SLA adherence.
Serve as primary resource for escalations and team questions, including priority account handling and coordination across queues.
Audit accounts for quality assurance, identify trends, and provide coaching and training recommendations.
Train and monitor new employees and support team and department meeting facilitation and communications.
Partner cross-functionally as a liaison among Sales, Field Service, and Collections while producing ad hoc reports and recommending process improvements.