Remote Kaiser SME: In-Patient Facility Ops & AR Lead

Solventum; Winters (TX); À distance; USD 50 000 - 69 000; Plein temps

Résumé du poste

Solventum, a leader in healthcare technology, seeks an In Patient Facility Homecare Specialist (Kaiser SME) for a remote US-based role with typical 8-5 CST hours. You will manage daily worklists, reports, escalations, and cross-functional coordination to ensure seamless Kaiser account handling and adherence to SLAs.

The role emphasizes attention to detail, problem-solving, and leadership in a healthcare context, with remote collaboration and ongoing coaching responsibilities.

Qualifications

• Bachelor’s degree or higher and Five (5) years of accounts receivable (AR) experience and one (1) year of call center experience
• OR High School Diploma/GED and Nine (9) years of accounts receivable (AR) experience and one (1) year of call center experience
• AND Working knowledge of intermediate accounting concepts and AR processes.
• Experience working independently with attention to detail and planning, organization, and communication skills.
• Prior experience problem-solving and negotiation skills; manage conflict and interact effectively with diverse customers while maintaining composure.
• Healthcare background with experience in customer service, training/coaching, and leadership.

Responsabilités

• Creating and distributing daily worklists, workload assignments, and operational reporting to support team execution and SLA adherence.
• Serving as a primary resource for escalations and team questions, including priority account handling and coordination across queues (lost days, unbilled, orders, release requests).
• Auditing accounts for quality assurance, identifying trends, and providing coaching, feedback, and training recommendations to improve performance.
• Training and monitoring new employees and supporting team and department meeting facilitation and communications.
• Partnering cross-functionally as a liaison among Sales, Field Service, and Collections while producing ad-hoc reports and recommending process improvements, mass adjustments, and write-offs for management approval.

Connaissances

AR experience

Call center experience

Attention to detail

Communication skills

Leadership experience

Formation

Bachelor’s degree or higher

High School Diploma/GED

Description du poste

Solventum, a leader in healthcare technology, seeks an In Patient Facility Homecare Specialist (Kaiser SME) for a remote US-based role with typical 8-5 CST hours. You will manage daily worklists, reports, escalations, and cross-functional coordination to ensure seamless Kaiser account handling and adherence to SLAs.

The role emphasizes attention to detail, problem-solving, and leadership in a healthcare context, with remote collaboration and ongoing coaching responsibilities.