Remote K-12 EdTech Partner Success Lead

Pearson; Cheyenne (WY); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Remote-first flexibility

Medical insurance

Dental insurance

Vision insurance

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Job summary

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts for the PALS suite. You will drive adoption, nurture partnerships, and coordinate with Product, Technology, Marketing, Sales, and Support to ensure a seamless customer journey.

You will analyze assessment data to demonstrate impact, build value, and reduce churn, while traveling as needed to support customers. Remote-first role with competitive benefits.

Qualifications

• Experience using assessment data to improve student outcomes at district level.
• Willingness to travel up to 30%.
• Strong cross-functional collaboration and communication.

Responsibilities

• Develop a Success Plan and milestones for each partner.
• Lead onboarding activities prior to go-live.
• Monitor account health and drive product adoption.
• Deliver business reviews connecting usage to partner goals.

Skills

Data-driven decision making

Relationship building

Cross-functional collaboration

Travel readiness

Communication skills

Tools

Salesforce

Microsoft 365 (O365)

Job description

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts for the PALS suite. You will drive adoption, nurture partnerships, and coordinate with Product, Technology, Marketing, Sales, and Support to ensure a seamless customer journey.

You will analyze assessment data to demonstrate impact, build value, and reduce churn, while traveling as needed to support customers. Remote-first role with competitive benefits.