Senior Customer Success Specialist, K-12 EdTech (Remote)

Pearson; Salt Lake City (UT); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Remote-first culture

Competitive compensation

Medical, dental, vision

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Job summary

Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts across the PALS product suite. You will lead onboarding, drive adoption, and build trusted partnerships to support long-term retention.

You’ll collaborate with Product, Tech, Sales, and Support to ensure a seamless customer journey, monitor health signals, and deliver business reviews that translate product usage into outcomes. Remote-ready role.

Qualifications

• Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level.
• Commitment to getting it right, not being right; low ego, high agency.
• Appreciation for the full customer journey and cross-team collaboration.
• Strong personal organization and time management skills.
• Exceptional warmth and relationship-building skills.
• Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests.
• Willingness to travel as needed (up to 30%).

Responsibilities

• Develop a Success Plan for each partner. Define adoption milestones and where success looks like within the account.
• Facilitate onboarding activities prior to go live with clear, proactive communication.
• Monitor account health, drive product adoption, reduce churn, and build brand loyalty.
• Prepare and deliver business reviews linking product usage, progress, and partner goals.
• Partner with cross-functional teams to ensure a seamless customer journey.
• Connect product usage and impact data into actionable insights for partners.

Skills

Formative data usage

Relationship building

Time management

Clear communication

Travel up to 30%

Cross-team collaboration

EdTech experience

Tools

Salesforce

Microsoft 365

Job description

Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts across the PALS product suite. You will lead onboarding, drive adoption, and build trusted partnerships to support long-term retention.

You’ll collaborate with Product, Tech, Sales, and Support to ensure a seamless customer journey, monitor health signals, and deliver business reviews that translate product usage into outcomes. Remote-ready role.