Remote Partner Success Lead for K-12 Districts

Pearson; Bismarck (ND); À distance; USD 80 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Remote-first

Résumé du poste

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts for the PALS suite. You will drive adoption, build strong relationships, identify risks early, and help partners achieve outcomes that support long-term retention and renewal.

You will collaborate across Pearson teams to ensure a seamless customer journey, leverage data to derive insights, and execute onboarding and implementation strategies that maximize product value and

Qualifications

• Experience in customer success within an EdTech or K-12 setting.
• Ability to manage a portfolio of school district accounts and drive adoption.

Responsabilités

• Develop a Success Plan for each partner and milestones.
• Coordinate onboarding before go-live with cross-functional teams.
• Monitor account health and drive product adoption to reduce churn.
• Deliver business reviews linking product usage to partner goals.
• Collaborate with Product, Technology, Marketing, Sales and Support.

Connaissances

Customer success

EdTech

K-12 education

Travel up to 30%

Outils

Salesforce

Microsoft 365

Description du poste

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts for the PALS suite. You will drive adoption, build strong relationships, identify risks early, and help partners achieve outcomes that support long-term retention and renewal.

You will collaborate across Pearson teams to ensure a seamless customer journey, leverage data to derive insights, and execute onboarding and implementation strategies that maximize product value and