Remote Customer Success Partner for K-12 EdTech

Pearson

Frankfort (KY)

Remote

USD 80,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Remote-first

Job summary

Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts within the PALS suite. You will lead onboarding, drive adoption, and build strong partnerships to support retention and renewal.

You will collaborate across Product, Technology, Marketing, Sales, and Support to ensure a seamless customer journey. The role emphasizes data-driven insights, proactive risk management, and scalable processes, with remote-first flexibility and travel as

Qualifications

Experience using formative or interim assessments to impact student outcomes.
Low ego, high agency in collaborative environments.
Appreciation for the full customer journey and cross-team collaboration.
Strong organizational and time management skills.
Exceptional warmth and relationship-building skills.
Ability to communicate with customers in a world-class manner while protecting Pearson’s business interests.
Willingness to travel up to 30%.

Responsibilities

Develop a Success Plan for each partner, defining milestones and adoption goals.
Facilitate all onboarding activities prior to go-live with clear cross-functional communication.
Monitor account health using data systems to drive adoption, value and loyalty.
Prepare and deliver business reviews linking product usage to partner goals and outcomes.
Collaborate with Product, Technology, Marketing, Sales, Professional Development and Support for a seamless customer journey.
Translate product usage into actionable insights and scalable processes for partners.