K-12 EdTech Partner Success Specialist

Pearson; Providence (RI); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Remote-first environment

Competitive compensation & benefits

Education reimbursement

Wellness resources

Stock options

Parental leave

Job summary

Pearson is seeking a Specialist, Customer Success to manage midsize and large K-12 district accounts within the PALS suite. You will implement strategies, onboard partners, monitor health metrics, and collaborate across Product, Technology, Marketing, Sales, and Support to ensure a smooth customer journey.

You will translate usage data into insights, drive adoption, and nurture loyalty while supporting long-term retention and renewal. Travel up to 30% may be required.

Qualifications

• Use of formative, interim, or screener data to impact student outcomes at district level.
• Strong focus on customer journey and cross-team collaboration.
• Ability to communicate with customers in a world-class manner that nurtures value and loyalty.
• Willingness to travel up to 30%.

Responsibilities

• Implementation Strategy: Develop a Success Plan for each partner with milestones.
• Onboarding: Facilitate all onboarding activities prior to go-live with clear, proactive communication.
• Nurture: Monitor accounts, drive adoption, reduce churn, and build brand loyalty.
• Collaboration for Account Success: Partner with cross-functional teams to ensure a seamless customer journey.
• Insights & Innovation: Translate product usage data into actionable insights for partners.

Skills

Data-driven decisions

Relationship building

Communication excellence

Travel readiness

Tools

Salesforce

Microsoft 365

Job description

Pearson is seeking a Specialist, Customer Success to manage midsize and large K-12 district accounts within the PALS suite. You will implement strategies, onboard partners, monitor health metrics, and collaborate across Product, Technology, Marketing, Sales, and Support to ensure a smooth customer journey.

You will translate usage data into insights, drive adoption, and nurture loyalty while supporting long-term retention and renewal. Travel up to 30% may be required.