Remote Customer Success Specialist – EdTech & K-12

Pearson; Helena (MT); Remote; USD 80,000 - 95,000; Full time

Job summary

Pearson seeks a Specialist, Customer Success to own a portfolio of school district accounts and lead implementation and ongoing success across PALS products.

You will build strong relationships, drive adoption, monitor health, and collaborate with product, tech, marketing, sales, and support; remote-first with up to 30% travel.

Join a team shaping scalable partner success processes and delivering measurable outcomes for districts.

Qualifications

• Demonstrated use of formative/interim/MTSS data to impact student outcomes.
• Strong relationship-building and cross-team collaboration.
• Exceptional organization and time-management skills.

Responsibilities

• Develop a Success Plan for each partner and align milestones within the account.
• Facilitate onboarding activities prior to go-live and coordinate with Pearson teams.
• Leverage data systems to monitor account health, drive adoption, and reduce churn.
• Prepare and deliver business reviews linking product usage with partner goals.
• Collaborate with Product, Technology, Marketing, Sales, Development and Support for a seamless journey.

Skills

MTSS data usage

Relationship building

Time management

Travel readiness

Tools

Salesforce

Microsoft 365

Job description

Pearson seeks a Specialist, Customer Success to own a portfolio of school district accounts and lead implementation and ongoing success across PALS products.

You will build strong relationships, drive adoption, monitor health, and collaborate with product, tech, marketing, sales, and support; remote-first with up to 30% travel.

Join a team shaping scalable partner success processes and delivering measurable outcomes for districts.