Remote K-12 Partner Success Specialist

Pearson; Boise (ID); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Remote-first environment

Job summary

Pearson is seeking a Specialist, Customer Success to manage mid-size and large school district accounts for the PALS suite. You will drive adoption, strengthen partnerships, and aim for long-term retention while navigating cross-functional teams within Pearson School Assessment.

You will lead onboarding, strategy, and ongoing customer success initiatives, with travel up to 30% as needed; remote-first with competitive compensation and benefits.

Qualifications

• Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level.
• Commitment to getting it right, not being right; low ego, high agency.
• Appreciation for the full customer journey and cross-team collaboration.
• Strong personal organization and time management skills.
• Exceptional warmth and relationship-building skills.
• Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests.
• Willingness to travel as needed (up to 30%).

Responsibilities

• Implementation Strategy: Develop a Success Plan for each partner with clear milestones for product adoption.
• Onboarding: Facilitate all onboarding activities prior to go-live and coordinate across Pearson teams.
• Nurture: Monitor account health, drive adoption and value, and reduce churn.
• Collaboration for Account Success: Partner with Product, Technology, Marketing, Sales, PD, and Support for a seamless journey.
• Insights & Innovation: Translate product usage data into actionable insights and scalable processes.

Skills

Formative assessment data usage

Interim assessment data usage

MTSS data utilization

Relationship-building

Cross-functional collaboration

Travel readiness

Tools

Salesforce

Microsoft 365

Job description

Pearson is seeking a Specialist, Customer Success to manage mid-size and large school district accounts for the PALS suite. You will drive adoption, strengthen partnerships, and aim for long-term retention while navigating cross-functional teams within Pearson School Assessment.

You will lead onboarding, strategy, and ongoing customer success initiatives, with travel up to 30% as needed; remote-first with competitive compensation and benefits.