EdTech Customer Success Specialist - K-12 (Remote)

Pearson

Nashville (TN)

Remote

USD 80,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision

401K

Stock options

Parental leave

Education reimbursement

Wellness resources

Job summary

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts within the PALS suite. You will own implementation, onboarding, adoption, and ongoing success, partnering with Product, Tech, Marketing, Sales, and Support to ensure a seamless journey and measurable outcomes for districts.

You will leverage assessment data, build trusted relationships, and drive value to improve retention.

Qualifications

Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes.
Commitment to getting it right, not being right; low ego, high agency.
Appreciation for the full customer journey and cross-team collaboration.
Strong personal organization and time management skills.
Exceptional warmth and relationship-building skills.
Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests.
Willingness to travel as needed (up to 30%).

Responsibilities

Develop a Success Plan for each partner. Align milestones with the account's priorities and ecosystem.
Facilitate onboarding activities prior to go live with clear, proactive communication.
Monitor account health, drive adoption and value, reduce churn, and build brand loyalty.
Collaborate with cross-functional teams to ensure a seamless customer journey.
Connect product usage data to insights and partner strategies for scalable impact.