Remote Junior 2nd-Level Tech Support Manager

JustRelate Group; Germany (OH); Remote; USD 46,109 - 63,400; Full time

Benefits offered by this job

Flexible work setup with home office policy

Professional training and book budget

Regular team activities

Job summary

A tech support company is seeking a Junior 2nd Level Technical Support Manager to resolve IT support cases and assist customers with technical issues. The role requires knowledge in programming, databases, and the ability to communicate effectively in German and English. Offering flexibility with a supportive team culture, continuous learning, and performance-based compensation. Join a dynamic team that values professionalism and fun.

Qualifications

• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Quick comprehension of new concepts and technologies.

Responsibilities

• Communicating with customers to resolve IT support cases.
• Analyzing and qualifying technical issues (Level 2 support).
• Updating technical documentation as needed.

Skills

Knowledge in programming languages (e.g. JavaScript, Java)

Knowledge in databases (MySQL, MariaDB, Postgres)

Experience with HTML and CSS

Clear communication in German and English

Education

IT-related training (IT specialist) or similar

Job description

A tech support company is seeking a Junior 2nd Level Technical Support Manager to resolve IT support cases and assist customers with technical issues. The role requires knowledge in programming, databases, and the ability to communicate effectively in German and English. Offering flexibility with a supportive team culture, continuous learning, and performance-based compensation. Join a dynamic team that values professionalism and fun.