User Support & Junior Systems Administrator
ICE Consulting - Managed IT & Cybersecurity for Life Sciences
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Benefits offered by this job
Job summary
Qualifications
- 4+ years of hands-on experience in user support and systems administration.
- Proficiency in Windows and Apple operating systems.
- Excellent troubleshooting skills and ability to work under pressure.
Responsibilities
- Provide technical support to users, addressing hardware and software issues.
- Assist in the maintenance and administration of servers and networks.
- Document and track support requests using ticketing systems.
Skills
Education
Tools
Job description
This role is available at ICE Consulting - Managed IT & Cybersecurity for Life Sciences. We are seeking a User Support & Junior Systems Administrator to join our dynamic team. The position requires ensuring that our clients' IT environments run smoothly and efficiently, providing technical support and administration.
$70,000.00/yr – $100,000.00/yr
ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.
We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is critical for providing top‑notch technical support and administration for our diverse client base.
- Provide technical support to users, addressing and resolving hardware and software issues
- Assist in the maintenance and administration of servers and networks
- Document and track support requests using ticketing systems
- Conduct training sessions for users on IT best practices and system usage
- Manage and maintain asset inventory of hardware and software
- Support the implementation of security protocols and monitoring systems
- 4+ years of hands‑on experience in user support and systems administration
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proficiency in Windows and Apple operating systems
- Working knowledge of server systems, particularly Windows Server 2008/2012
- Experience with cloud services such as Office 365 and Google Workspace
- Familiarity with MDM solutions and security protocols
- Excellent troubleshooting skills and ability to work under pressure
- Strong communication skills and a customer service‑oriented mindset
- Ability to adapt to rapidly changing technology and business needs
- 401(k) with company match
- Company‑Paid Holidays
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
ICE is proud to be an equal‑opportunity employer, focused on recruiting and retaining top talent at every level. All new employees must undergo our standard background check and drug screen test for pre‑employment purposes.
Associate
Full‑time
Other (IT Services and IT Consulting)
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