Junior 2nd Level Support Manager (m/f/d)

JustRelate Group; Germany (OH); On-site; USD 46,109 - 63,400; Full time

Benefits offered by this job

Flexible work setup with home office policy

Professional training and book budget

Regular team activities

Job summary

A tech support company is seeking a Junior 2nd Level Technical Support Manager to resolve IT support cases and assist customers with technical issues. The role requires knowledge in programming, databases, and the ability to communicate effectively in German and English. Offering flexibility with a supportive team culture, continuous learning, and performance-based compensation. Join a dynamic team that values professionalism and fun.

Qualifications

• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Quick comprehension of new concepts and technologies.

Responsibilities

• Communicating with customers to resolve IT support cases.
• Analyzing and qualifying technical issues (Level 2 support).
• Updating technical documentation as needed.

Skills

Knowledge in programming languages (e.g. JavaScript, Java)

Knowledge in databases (MySQL, MariaDB, Postgres)

Experience with HTML and CSS

Clear communication in German and English

Education

IT-related training (IT specialist) or similar

Job description

# Junior 2nd Level Technical Support Manager (m/f/d)**Location:** Germany, Remote **Contract type:**full-time## Your role* Communicating with customers to create, track, and resolve IT support cases.* Analyze, qualify, and resolve technical issues (Level 2 support).* Meeting time-dependent and SLA-based response times.* Providing technical advice to customers as needed.* Creating and updating our technical documentation for technical support.* Collect, structure, and formalize customer feedback (bugs, pain points, feature requests).* Work closely with the product development team to track bug fixes and product enhancements.* Participate in reviews, roadmap discussions as the voice of the customer.* Test new features and releases prior to production deployment.## Your skills* IT-related training (IT specialist) or similar.* Knowledge in any programming language (e.g. JavaScript or Java) is required.* Knowledge in databases such as MySQL/MariaDB or Postgres or any other is required.* Having experience with HTML and CSS is welcome.* You have a quick grasp of new concepts and are quick to familiarize yourself with new technologies.* You can apply technical and logical thinking broadly to find theoretical and practical solutions.* You are part of a team, but you are also able to work independently.* You can dynamically adapt to new priorities to achieve company or team goals.* You demonstrate integrity, creativity, and enthusiasm in finding solutions.* You can express yourself clearly and precisely in German and English.* You are able to work with a wide variety of people and their skill sets within the company.## Your benefits* A collaborative, supportive team culture focused on achieving outstanding results together.* An environment where professionalism and fun go hand in hand, and great work is rewarding and engaging.* Flexible work setup with a home office policy without office presence obligation, complemented by modern, well-equipped offices.* Flexible working hours with a high degree of autonomy and trust.* Continuous learning opportunities, including professional training and a budget for books.* Language classes during working hours.* Regular team activities - from sports events and gaming nights to international meetups and relaxed after-work gatherings.* Performance-based compensation aligned with clear objectives.