German IT Tech Support Specialist – Onsite Growth

Cross Border Talents; Georgia; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Job summary

A leading IT service provider is seeking a Technical Customer Support Specialist to resolve technical issues and ensure exceptional customer experiences. The ideal candidate will have strong proficiency in German (C2) and English (B2), with at least one year of relevant experience. Key responsibilities include assisting clients through various communication channels, diagnosing issues, and maintaining service records. Join a collaborative team environment that values creativity and problem-solving.

Qualifications

• C2 level proficiency in German and B2 level in English required.
• At least one year of experience in Technical Customer Support or a related role.
• Strong analytical, leadership, and communication abilities.

Responsibilities

• Assist clients via phone, email, and chat, addressing technical inquiries.
• Diagnose and resolve technical issues, offering tailored solutions.
• Maintain accurate customer records and service logs.

Skills

Proficiency in German

Proficiency in English

Analytical skills

Leadership abilities

Communication abilities

Job description

A leading IT service provider is seeking a Technical Customer Support Specialist to resolve technical issues and ensure exceptional customer experiences. The ideal candidate will have strong proficiency in German (C2) and English (B2), with at least one year of relevant experience. Key responsibilities include assisting clients through various communication channels, diagnosing issues, and maintaining service records. Join a collaborative team environment that values creativity and problem-solving.