Remote Technical Support Specialist

Syncro; United States; Remote; USD 25,003 - 35,610; Full time

Benefits offered by this job

Unlimited PTO

Health insurance covering 95% of premiums

401k Plan with company match

Equity Appreciation Program

Job summary

A dynamic software company is seeking a Technical Support Representative to provide excellent support to partners and customers. This remote-first position requires 2-3 years of IT support experience and the ability to manage multiple inquiries effectively. Key responsibilities include assisting customers via various channels and ensuring their satisfaction through effective solutions. The role offers a collaborative work culture with competitive pay and benefits.

Qualifications

• Proven 2-3 years of experience in IT Technical Support.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer and technical support.
• Address customer inquiries and educate them on product offerings.
• Manage support via Telephone, Chat, and Email.

Skills

IT Technical Support experience

Multi-tasking

Customer support

Tools

QuickBooks

Job description

A dynamic software company is seeking a Technical Support Representative to provide excellent support to partners and customers. This remote-first position requires 2-3 years of IT support experience and the ability to manage multiple inquiries effectively. Key responsibilities include assisting customers via various channels and ensuring their satisfaction through effective solutions. The role offers a collaborative work culture with competitive pay and benefits.