Technical Support Pro II — Advanced Troubleshooting

Mission Critical Electronics; Elkhart (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Growth opportunities

Collaborative environment

Job summary

A technology solutions provider is seeking a Technical Support Representative II to enhance customer satisfaction through technical assistance. The role involves diagnosing complex issues and guiding customers via phone, email, and chat. Candidates should ideally have 2+ years in technical support, excellent communication skills, and a detail-oriented approach. Familiarity with CRM systems is preferred. This position is based in Indiana, offering opportunities for growth and a supportive work environment.

Qualifications

• 2+ years of experience in a technical support or customer service role.
• Ability to manage multiple cases efficiently.
• Familiarity with product lines is a plus.

Responsibilities

• Provide technical support through phone, email, or chat.
• Diagnose and resolve complex technical issues.
• Document interactions and issues in the CRM.
• Collaborate with teams to resolve issues efficiently.
• Suggest improvements for customer satisfaction.

Skills

Troubleshooting technical issues

Communication skills

Customer service experience

Attention to detail

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in a related field

Tools

CRM systems (e.g., Zendesk, Salesforce, Jira)

Job description

A technology solutions provider is seeking a Technical Support Representative II to enhance customer satisfaction through technical assistance. The role involves diagnosing complex issues and guiding customers via phone, email, and chat. Candidates should ideally have 2+ years in technical support, excellent communication skills, and a detail-oriented approach. Familiarity with CRM systems is preferred. This position is based in Indiana, offering opportunities for growth and a supportive work environment.