Desktop Support

360 IT Professionals; Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services provider is seeking a skilled IT Support Specialist in Des Moines, Iowa. The ideal candidate will have extensive experience in desktop support for Windows systems, troubleshooting network issues, and providing support for Google devices. Responsibilities include handling various software issues and ensuring optimal operation of IT systems. Candidates should possess relevant industry certifications and a strong ability to troubleshoot technical problems effectively.

Qualifications

• 3+ years of experience in desktop/laptop support.
• Proficient in installing and troubleshooting Windows 7/10.
• Experience with Chromebox/Chromebook support.

Responsibilities

• Provide desktop support for Windows systems.
• Troubleshoot network connectivity and printer issues.
• Support Google device users and Microsoft Office applications.

Skills

PC support

Windows 7/10 support

Microsoft Office troubleshooting

TCP/IP networking

Google device support

Remote tools usage

Hard drive encryption (Bitlocker, Winmagic)

Microsoft Active Directory understanding

Education

Industry certification (A+, Network+, MCP, etc.)

Tools

SCCM

Google Office Suite

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance-driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

• Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
• Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
• Desktop - Windows XP to Windows 7 Migration Ability to troubleshoot issues with Microsoft Office 2010/2013
• Windows networking TCP/IP Configuration and troubleshooting
• Ability to troubleshoot issues with Microsoft Internet Explorer 10/11
• Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
• Troubleshoot network printers
• Experienced in Windows networking TCP/IP configuration and troubleshooting
• Ability to modify system registry (regedit)
• Experienced in Google device (Chromebox/Chromebook) support
• Experienced in support of the Google Office Suite of products
• Printers - troubleshoot network printer connectivity issues
• Printers - hardware maintenance (toner/maintenance kit replacement)
• Thorough understanding of Microsoft Active Directory - client side
• Ability to use industry standard remote tools - preference for SCCM
• Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc
• Industry certification (A+, Network+, MCP, etc.)

Qualifications

• Must have Google device (Chromebox/Chromebook) support experience