Remote IT Support Specialist — Entry-Level Growth Path

Silotech Group; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Silotech Group, Inc. is seeking an entry-level Remote Support Technician to provide remote support for desktops, servers, and basic network issues in a managed services environment. You will communicate with clients via video, phone, and chat, and document steps in the ticketing system.

The role emphasizes strong communication, accountability, and continuous technical growth, with training and mentorship provided to help you progress toward higher-level engineering or platform roles.

Qualifications

• High school diploma with a minimum of three years of relevant technical exposure, or a technical bachelor’s degree with at least one year of experience.
• CompTIA A+ certification or ability to obtain within six months; higher-level certifications may substitute.
• Foundational understanding of desktop and endpoint management; basic troubleshooting across Windows and Mac OS; networking concepts.

Responsibilities

• Provide remote technical support for desktop, server, and basic network-related issues.
• Troubleshoot and resolve Windows and Mac workstation issues within defined service standards.
• Escalate issues appropriately when resolution exceeds role scope or complexity.
• Engage with clients professionally via video, phone, and remote support tools; deliver a positive support experience.
• Accurately document all support activities, troubleshooting steps, and resolutions in the ticketing system; follow workflows for intake, escalation, and closure.

Skills

Desktop management

User management

Troubleshooting Windows/Mac

Networking basics

Education

HS diploma / technical degree

Tools

CompTIA A+

Job description

Silotech Group, Inc. is seeking an entry-level Remote Support Technician to provide remote support for desktops, servers, and basic network issues in a managed services environment. You will communicate with clients via video, phone, and chat, and document steps in the ticketing system.

The role emphasizes strong communication, accountability, and continuous technical growth, with training and mentorship provided to help you progress toward higher-level engineering or platform roles.