Entry-Level Remote IT Support Technician

ADP, Inc.; San Antonio (TX); Remote; USD 32,000 - 52,000; Full time

Job summary

Silotech Group, Inc. seeks an entry-level Remote Support Technician to provide remote assistance for desktop, server, and basic network issues. You will troubleshoot Windows and Mac workstations, document steps, and communicate clearly with clients via phone, video, and written channels.

The role focuses on delivering quality client experiences, adhering to workflows, and documenting resolutions. Training and certification are available with career growth toward engineering tracks.

Qualifications

• High school diploma with 3+ years technical exposure, or a technical bachelor’s degree with at least 1 year of experience.
• CompTIA A+ certification or the ability to obtain within six months; higher-level certifications may substitute.

Responsibilities

• Provide remote technical support for desktop, server, and basic network issues.
• Troubleshoot Windows and Mac workstation issues within service standards.
• Escalate issues appropriately when beyond scope or complexity.
• Engage with clients professionally via phone, video, and remote tools; deliver a positive support experience.

Skills

Desktop management

User provisioning

Windows/mac troubleshooting

Networking basics

Education

High school diploma or technical degree

Job description

Silotech Group, Inc. seeks an entry-level Remote Support Technician to provide remote assistance for desktop, server, and basic network issues. You will troubleshoot Windows and Mac workstations, document steps, and communicate clearly with clients via phone, video, and written channels.

The role focuses on delivering quality client experiences, adhering to workflows, and documenting resolutions. Training and certification are available with career growth toward engineering tracks.