IT Support Technician — On-site & Remote Help Pro

Tecology, Inc.

Vancouver (WA)

On-site

USD 25,000 - 39,000

Full time

4 hours ago

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Benefits offered by this job

Profit sharing

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Job summary

Tecology, Inc. is seeking a versatile Support Technician to resolve basic to mid-level IT issues and assist with various projects. You will support users across hardware, software, networks, and peripherals; installing, troubleshooting, upgrading, and maintaining equipment as needed.

You will respond to tickets quickly, diagnose problems via in-person, phone, or remote methods, and document procedures in the knowledge base. Eligible for hourly pay with a bonus program and benefits.

Qualifications

Experience in IT support roles, including help desk and desk-side support.
Familiarity with IT ticketing systems and infrastructure platforms.
Proficiency in maintaining and supporting hardware/software systems.
Familiarity with running PowerShell scripts.
Ability to manage ticket escalations and warranty service processes.
Administrative knowledge of Active Directory.

Responsibilities

Respond to support tickets promptly and set clear resolution timelines.
Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
Build, install and upgrade systems and peripherals; optimize configurations.
Set up workstations with OS installation and software configuration.
Use documented procedures to analyze and resolve technical problems.
Follow IT policies and best practices.
Maintain positive relationships with users and team members.
Work independently and with the team to address onsite needs.
Document internal procedures in the knowledge base.