Onsite Field Technician - Entry Level IT Support

ADP, Inc.; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Silotech Group, Inc. is seeking a Support Field Technician to provide on-site support at client locations in Texas and surrounding areas.

This entry-level role includes training and guidance to develop skills in desktop management, user administration, and basic networking while maintaining a strong focus on customer interactions. The role requires the ability to work at client sites as the primary on-site contact, with responsibilities including configuration assistance, ticket documentation,

Qualifications

• Demonstrated understanding of desktop management tasks.
• Ability to add/remove users from various systems and Windows Server environments.
• Troubleshooting knowledge of Windows and Mac desktops.
• Basics of networking understood and applied.
• Self-motivated and capable of working within a team to complete tasks.

Responsibilities

• Assist with on-site desktop management and client configurations.
• Troubleshoot and resolve issues on Windows/Mac desktops and peripherals.

Skills

Desktop management

User administration

Troubleshooting (Windows/Mac)

Networking basics

Team motivation

Education

High School Diploma + 3 years exp

Technical bachelor’s degree +1 year exp

Tools

Windows Server environments

Software platforms access management

Job description

Silotech Group, Inc. is seeking a Support Field Technician to provide on-site support at client locations in Texas and surrounding areas.

This entry-level role includes training and guidance to develop skills in desktop management, user administration, and basic networking while maintaining a strong focus on customer interactions. The role requires the ability to work at client sites as the primary on-site contact, with responsibilities including configuration assistance, ticket documentation,