Remote IT Support Technician - Entry Level

FlossTech Solutions LLC; Staunton (VA); Remote; USD 30,000 - 50,000; Part time

Job summary

A technology solutions company is seeking an Entry-Level Remote IT Support Technician. This role involves providing first-level support to employees and customers, requiring strong communication skills and a commitment to customer satisfaction. The successful candidate will work remotely and should have a basic understanding of IT support procedures. Preferred qualifications include IT certifications and previous remote support experience.

Qualifications

• Proven working experience in providing help desk support.
• Strong client-facing and communication skills.
• Familiarity with Windows/Mac operating systems and various software applications.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Follow up with customers, provide feedback, and see problems through to resolution.

Skills

Customer service orientation

Strong client-facing skills

Advanced troubleshooting skills

Proficiency in English

Tools

Help desk software

Windows/Mac operating systems

Job description

A technology solutions company is seeking an Entry-Level Remote IT Support Technician. This role involves providing first-level support to employees and customers, requiring strong communication skills and a commitment to customer satisfaction. The successful candidate will work remotely and should have a basic understanding of IT support procedures. Preferred qualifications include IT certifications and previous remote support experience.