Remote Tech Support Analyst I

K1 Investment Management, LLC; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Retirement savings plans

Life and disability insurance programs

Programs that provide for both paid/un

Job summary

Panopto is seeking a Support Analyst I to join our fast-paced tech support team in a remote-friendly setup with occasional Pittsburgh office visits. You will triage tickets, assist users, and help build our knowledge base while collaborating with engineers on complex issues.

This entry-level role offers growth in customer support and troubleshooting in a dynamic environment. Ideal candidates have 0-2 years in support, strong issue-describing abilities, and a proactive, team-oriented mindset.

Qualifications

• 0-2 years in a fast-paced, externally facing technical support role.
• Ability to identify and describe issues.
• Great prioritization and multitasking skills.
• Great teamwork and collaboration skills.
• Ability to work proactively and in a self-directed manner.
• Associates Degree or higher in tech related field.

Responsibilities

• Triage and route tickets via web-based ticketing system, phone, or live chat; learn KB; document FAQs; reproduce and prioritize simple bugs.
• Maintain clear records in ticketing system of actions taken.
• Collaborate with Engineering & Development on complex issues to improve customer experience.

Skills

Issue identification

Prioritization

Teamwork

Self-direction

Proactive mindset

Education

Associates Degree or higher in tech related field

Job description

Panopto is seeking a Support Analyst I to join our fast-paced tech support team in a remote-friendly setup with occasional Pittsburgh office visits. You will triage tickets, assist users, and help build our knowledge base while collaborating with engineers on complex issues.

This entry-level role offers growth in customer support and troubleshooting in a dynamic environment. Ideal candidates have 0-2 years in support, strong issue-describing abilities, and a proactive, team-oriented mindset.