Remote Tech Support Specialist I

Visory; Phoenix (AZ); A distancia; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

Professional development opportunities

Descripción de la vacante

Visory is seeking a Technical Support Specialist I to deliver front-line technical support via phone, email, and chat, while upholding SLA targets and high customer satisfaction. This remote role requires basic IT knowledge, strong communication, and the ability to document issues and resolutions in the ticketing system.

You will triage, troubleshoot, and escalate complex problems, collaborate with higher-tier teams, and participate in ongoing training and on-call rotations to support a diverse

Formación

• Excellent written and verbal communication in customer support contexts.
• Familiarity with Active Directory, Windows OS, networking basics.
• Ability to triage, document, and resolve issues within SLAs.

Responsabilidades

• Provide front-line technical support via phone, email, and chat.
• Triage tickets and manage SLA targets within a 30-minute window.
• Troubleshoot hardware, software, and network issues, incl. VPN and printer setup.
• Escalate recurring problems and assist in root-cause analysis.
• Document issues and resolutions in the ticketing system clearly.
• Participate in training and on-call rotations, including after-hours.

Conocimientos

Customer service & communication

Technical foundations

IT concepts & troubleshooting

Work style & adaptability

Educación

High school diploma or equivalent

2 years IT experience or training

Descripción del empleo

Visory is seeking a Technical Support Specialist I to deliver front-line technical support via phone, email, and chat, while upholding SLA targets and high customer satisfaction. This remote role requires basic IT knowledge, strong communication, and the ability to document issues and resolutions in the ticketing system.

You will triage, troubleshoot, and escalate complex problems, collaborate with higher-tier teams, and participate in ongoing training and on-call rotations to support a diverse