Remote IT & POS Dispatcher — 24/7 Support

SHI; Lansing (MI); Remote; USD 38,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Remote work options

Career growth opportunities

Job summary

SHI is seeking a motivated Dispatcher to join the Modern Workplace Services team. You will receive service requests, create tickets, and dispatch work orders to Field Service Technicians for IT and POS hardware repairs.

This is a remote, work-from-home position supporting a 24/7 operation. You will interact with SHI employees and customers via telephone, Teams, and email to ensure timely service delivery.

Qualifications

• Overseeing the organization and maintenance of contracts and insurance certificates to ensure compliance and accessibility.
• Experience with SharePoint for document management, collaboration, and workflow automation to improve productivity.
• Experience in managing and maintaining computer systems and networks to ensure performance and security.

Responsibilities

• Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians.
• Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email.
• Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians.
• Make necessary system corrections and adjustments based on feedback from the field.
• Closely monitor email for incoming service requests and other critical communications.
• Update technician schedules as needed to reflect changes and maintain accuracy.
• Verify that all service requests include complete customer information and the required details for successful dispatch.
• Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls.

Skills

Contract management

SharePoint

System administration

Mail processing

Education

High school diploma

Tools

Microsoft SharePoint

Job description

SHI is seeking a motivated Dispatcher to join the Modern Workplace Services team. You will receive service requests, create tickets, and dispatch work orders to Field Service Technicians for IT and POS hardware repairs.

This is a remote, work-from-home position supporting a 24/7 operation. You will interact with SHI employees and customers via telephone, Teams, and email to ensure timely service delivery.