Remote IT Service Desk Engineer (Tier 1)

New Charter Technologies, LLC; Town of King (WI); À distance; USD 42 000 - 64 000; Plein temps

Résumé du poste

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to provide prompt and effective technical support in a fast-paced, client-focused environment. You will work remotely, manage tickets, configure client systems, and assist with new user setups while collaborating with a nationwide team.

The role requires hands-on experience in a service desk, knowledge of networking basics, and the ability to travel for occasional on-site support.

Qualifications

• Hands-on experience supporting end users in a service desk or help desk environment.
• Two-year technical degree and 1-5 years of service center support experience.
• Certifications (A+ or Network+ preferred).

Responsabilités

• Support desktops, virtual environments, and co-located systems with service teams.
• Provide daily customer interaction with a professional and positive attitude.
• Rapidly adapt to new technologies and maintain up-to-date knowledge of computer systems.
• Collaborate with team members and manage tickets in remote environments.

Connaissances

Customer support

Remote support

Networking basics

Professional communication

Team collaboration

Formation

Two-year technical degree

Outils

ConnectWise PSA

IT Glue

Description du poste

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to provide prompt and effective technical support in a fast-paced, client-focused environment. You will work remotely, manage tickets, configure client systems, and assist with new user setups while collaborating with a nationwide team.

The role requires hands-on experience in a service desk, knowledge of networking basics, and the ability to travel for occasional on-site support.