Remote IT Service Desk Engineer (Tier 1)

New Charter Technologies, LLC; Minneota (MN); Remote; USD 42,000 - 65,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide frontline technical support in a fast-paced, client-focused environment. The role involves handling end-user issues, managing tickets, and supporting client-specific applications while maintaining documentation and collaborating with the team.

You will work remotely with occasional in-person interviews, using ConnectWise PSA and IT Glue for ticketing and knowledge management.

Qualifications

• Two-year technical degree required.
• 1–5 years of service desk/support experience.
• MSP experience preferred.
• Certifications such as A+ or Network+ preferred.

Responsibilities

• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Manage tickets using ConnectWise PSA.
• Maintain accurate documentation in IT Glue.
• Provide daily customer interaction with a professional and positive attitude.
• Work remotely or from a centralized service center to support client environments.

Skills

Customer support

Basic networking

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide frontline technical support in a fast-paced, client-focused environment. The role involves handling end-user issues, managing tickets, and supporting client-specific applications while maintaining documentation and collaborating with the team.

You will work remotely with occasional in-person interviews, using ConnectWise PSA and IT Glue for ticketing and knowledge management.