Remote Tier 1 Service Desk Engineer

New Charter Technologies, LLC; South Dakota Park (SD); Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to deliver prompt technical support in a remote, client-focused environment. You will handle a wide range of issues from printers to MFA and antivirus alerts, using ConnectWise PSA and IT Glue for ticketing and documentation.

The role offers a nationwide remote work setup with some in-person interviews. Ideal candidates will have 2-year technical degree and 1-5 years of service desk experience, with

Qualifications

• Two-year technical degree required.
• 1-5 years of service center support experience preferred.
• Certifications (A+ or Network+ preferred).
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM.
• Strong organizational, communication, and problem-solving skills.
• Professional demeanor and ability to work independently or in a team.
• Experience with NetDocuments is a plus.

Responsibilities

• Work from centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using ITGlue and ConnectWise PSA.
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and improve technical skills continuously.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

N-able/N-central

Active Directory

Entra ID/Azure AD

Nilear

NetDocuments

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to deliver prompt technical support in a remote, client-focused environment. You will handle a wide range of issues from printers to MFA and antivirus alerts, using ConnectWise PSA and IT Glue for ticketing and documentation.

The role offers a nationwide remote work setup with some in-person interviews. Ideal candidates will have 2-year technical degree and 1-5 years of service desk experience, with