Remote Tier 1 Service Desk Engineer

New Charter Technologies, LLC; Utah; Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) for remote support across North America. You’ll solve a range of issues—from printer problems to MFA and antivirus alerts—while documenting actions in IT Glue and ConnectWise PSA.

Expect collaboration with teammates and regular customer interactions. The role emphasizes strong troubleshooting, communication, and multitasking in a fast-paced environment.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience
• Experience with MSPs is preferred but not required
• A+ or Network+ certification preferred

Responsibilities

• Work from centralized Service Center or remotely to support client environments
• Support desktops, virtual environments, and co-located systems with service teams
• Adapt to new technologies and maintain updated knowledge of computer systems
• Maintain detailed documentation using ITGlue and ConnectWise PSA/Manage
• Provide daily customer interaction with a professional attitude
• Attend team meetings and continuously improve technical skills
• Manage ticket resolution, follow-ups, and proactive reviews of client systems

Skills

Troubleshooting

Communication

Organizational skills

Problem solving

Teamwork

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

ConnectWise Manage

N-able/N-central

Entra ID/Azure AD

Nilear

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) for remote support across North America. You’ll solve a range of issues—from printer problems to MFA and antivirus alerts—while documenting actions in IT Glue and ConnectWise PSA.

Expect collaboration with teammates and regular customer interactions. The role emphasizes strong troubleshooting, communication, and multitasking in a fast-paced environment.