Remote Tier 1 IT Service Desk Engineer

New Charter Technologies, LLC; Illinois; Remote; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to support end users across multiple client environments. The role emphasizes rapid issue resolution, accurate documentation, and strong customer communication in a remote setting.

Ideal candidates hold a two-year technical degree and have 1–5 years in a service desk or help desk. Proficiency with ConnectWise PSA and IT Glue, plus knowledge of basic networking, is preferred.

Qualifikationen

• Two-year technical degree or equivalent with 1–5 years in a service desk environment.
• Experience supporting end users in fast-paced settings preferred.
• Familiarity with basic networking concepts, firewalls, and switches.

Aufgaben

• Provide deskside and remote end-user support for desktops and client applications.
• Manage tickets using ConnectWise PSA and document in IT Glue.
• Collaborate with service teams to keep client environments running smoothly.
• Assist with new user setups and client-specific application support.

Kenntnisse

Customer focus

End-user support

Networking basics

Team collaboration

Ausbildung

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Jobbeschreibung

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to support end users across multiple client environments. The role emphasizes rapid issue resolution, accurate documentation, and strong customer communication in a remote setting.

Ideal candidates hold a two-year technical degree and have 1–5 years in a service desk or help desk. Proficiency with ConnectWise PSA and IT Glue, plus knowledge of basic networking, is preferred.