Remote IT Service Desk Engineer (Tier 1)

New Charter Technologies, LLC; Clifton (TX); Remote; USD 42,000 - 62,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to join our remote support team. You’ll quickly solve end-user issues, assist with new user setups, and maintain documentation in IT Glue while using ConnectWise PSA to manage tickets.

You’ll work with client environments across North America, collaborate with service teams, and stay ahead of potential issues. A two-year technical degree and 1–5 years of service desk experience are preferred, with

Qualifications

• Hands-on experience supporting end users in a service desk environment.
• Comfort with basic networking concepts like firewalls and switches.
• MSP exposure is a plus but not required.

Responsibilities

• Provide Tier 1 support to end users and resolve technical issues.
• Manage tickets using ConnectWise PSA and document work in IT Glue.
• Interact with customers professionally and participate in team meetings.

Skills

Customer service

Troubleshooting

Communication

Education

Two-year technical degree

Tools

A+ or Network+

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to join our remote support team. You’ll quickly solve end-user issues, assist with new user setups, and maintain documentation in IT Glue while using ConnectWise PSA to manage tickets.

You’ll work with client environments across North America, collaborate with service teams, and stay ahead of potential issues. A two-year technical degree and 1–5 years of service desk experience are preferred, with